Vocational students in the hospitality industry explain guests’ sexual harassment

Authors

DOI:

https://doi.org/10.3384/njvet.2242-458X.2414179

Keywords:

discourses, hospitality industry, sexual harassment, vocational culture, vocational students

Abstract

This study’s purpose is to contribute knowledge which can be used as a basis for vocational teachers in hospitality when they discuss sexual harassment with their students. We therefore explore how students in training for vocations in the hospitality industry explain why some guests subject staff to sexual harassment. The empirical material consists of focus group interviews with students in the Swedish Hotel and Tourism programme and the Restaurant Management and Food programme. Twenty-two focus group interviews were conducted, 2–8 students participated in each group. The interviews took place in ten different municipalities in southern Sweden. The students’ explanations are that the sexual harassment is an issue linked to the generation, an issue of information, an issue of personality, an issue related to alcohol, an issue to do with male nature, and an issue of guests taking advantage of their status. These different explanations are linked to overarching discourses. Several of these are historical discourses that have been repeated for a long time. For teachers in the hospitality vocational education programmes a pedagogical point can be to highlight all the explanations and discourses in order to examine together with the students the assumptions on which their explanations rest.

References

Arbetsmiljöverket. (2019). Motverka och förebygg sexuella trakasserier på din arbetsplats [Counteract and prevent sexual harassment at your workplace]. Arbetsmiljöverket.

Bakhtin, M. M. (1999). The problem of speech genres. In A. Jaworski, & N. Coupland (Eds.), The discourse reader (pp. 121–132). Routledge.

Bergold, J., & Vedin, U. (2015). Sveriges jämställdhetsbarometer: Tid, makt och pengar [Sweden’s gender equality barometer: Time, power and money]. LO.

Borchorst, A., & Agustin, L. R. (2017). Seksuel chikane på arbejdspladsen: Faglige, politiske og retlige spor [Sexual harassment in the workplace: Professional, political and legal tracks]. Aalborg Universitetsforlag.

Bråten, M. (2019). Seksuell trakassering: Et stille arbeidsmiljøproblem? [Sexual harassment: A silent workplace problem?]. Arbetsmarknad & Arbetsliv, 25(1), 28–48.

Bråten, M. (2020). Seksuell trakassering i ulike deler av arbeidslivet i lys av #metoo [Sexual harassment in different parts of the labour market in light of #metoo]. Tidsskrift for kjønnsforskning, 44(1), 23–38. https://doi.org/10.18261/issn.1891-1781-2020-01-03

Brunila, K., & Edström, C. (2013). The famous Nordic gender equality and what’s Nordic about it. Nordic Studies in Education, 33(2), 300–313. https://doi.org/10.18261/ISSN1891-5949-2013-04-05

Bryman, A. (2008). Social research methods. Oxford University Press.

Banister, E., & Piacentini, M. (2008). Drunk and (dis)orderly: The role of alcohol in supporting liminality. Advances in Consumer Research, 35(2), 311–318.

Bogart, K., & Stein, N. (1987). Breaking the silence: Sexual harassment in education. Peabody Journal of Education, 64(4), 146–163.

Colley, H., James, D., Diment, K., & Tedder, M. (2003). Learning as becoming in vocational education and training: Class, gender and the role of vocational habitus. Journal of Vocational Education and Training, 55(4), 471–498. https://doi.org/10.1080/13636820300200240

Connell, R. (2003). Om genus [Gender in world perspective]. Daidalos.

Conroy, N. (2013). Rethinking adolescent peer sexual harassment: Contributions of feminist theory. Journal of School Violence, 12(4), 340–356. https://doi.org/10.1080/15388220.2013.813391

Discrimination Act [Diskrimineringslag] (SFS 2008:567). Arbetsmarknads-departementet. https://www.riksdagen.se/sv/dokument-och-lagar/dokument/svensk-forfattningssamling/diskrimineringslag-2008567_sfs-2008-567/

Dåderman, A., & Kajonius, P. (2022). Gärningsmannaprofilering: Personlighetens betydelse för utförandet av brott [Offender profiling: The role of personality in the commission of crimes]. Studentlitteratur.

Edvardsson, B. (2002). Om ”metoder” för personbedömning i vardagslivet [On ‘methods’ of person assessment in everyday life]. Örebro universitet.

Finch, E., & Munro, V. E. (2007). The demon drink and the demonized woman: Socio-sexual stereotypes and responsibility attribution in rape trials involving intoxicants. Social & Legal Studies, 16(4), 591–614. https://doi.org/10.1177/0964663907082737

Fisk, G. M., & Neville, L. B. (2011). Effects of customer entitlement on service workers’ physical and psychological well-being: A study of wait staff employees. Journal of Occupational Health Psychology, 16(4), 391–405. https://doi.org/10.1037/a0023802

Fiske, J. (1990). Introduction to communication studies. Routledge.

Gettman, H. J., & Gelfand, M. J. (2007). When the customer shouldn’t be king: Antecedents and consequences of sexual harassment by clients and customers. Journal of Applied Psychology, 92(3), 757–770. https://doi.org/10.1037/0021-9010.92.3.757

Gillander Gådin, K., & Stein, N. (2019). Do schools normalise sexual harassment? An analysis of a legal case regarding sexual harassment in a Swedish high school. Gender and Education, 31(7), 920–937. https://doi.org/10.1080/09540253.2017.1396292

Good, L., & Cooper, R. (2016). ‘But it’s your job to be friendly’: Employees coping with and contesting sexual harassment from customers in the service sector. Gender, Work and Organization, 23, 447–469. https://doi.org/10.1111/gwao.12117

Gripsrud, J. (2011). Mediekultur: Mediesamhälle [Media culture: Media society]. Daidalos.

Hall, S. (1997). The spectacle of the other. In S. Hall (Ed.), Representation: Cultural representations and signifying practices (pp. 225–279). Sage.

Hayward, K., & Hobbs, D. (2007). Beyond the binge in ‘booze Britain’: Market-led liminalization and the spectacle of binge drinking. The British journal of sociology, 58(3), 437–456. https://doi.org/10.1111/j.1468-4446.2007.00159.x

Hedlin, M., & Klope, E. (2024). ”Jag hade inte en tanke på att man kunde bli så mycket sexuellt trakasserad på jobbet”: Elever inom Vård- och omsorgsprogrammet om sina framtida yrken [‘I had no idea that you could be sexually harassed so much at work’: Health and Social Care Programme students on their future careers]. Institutet för arbetsmarknads- och utbildningspolitisk utvärdering.

Jørgensen Winther M., & Phillips, L. (2000). Diskursanalys som teori och metod [Discourse analysis as theory and method]. Studentlitteratur

Korczynski, M., & Evans, C. (2013). Customer abuse to service workers: An analysis of its social creation within the service economy. Work, Employment & Society, 27(5), 768–784. https://doi.org/10.1177/0950017012468501

Laclau, E., & Mouffe, C. (2001). Hegemony and socialist strategy: Towards a radical democratic politics. Verso.

La Lopa, J., & Gong, Z. 2020. Sexual harassment of hospitality interns. Journal of Hospitality & Tourism Education, 32(2), 88–101. https://doi.org/10.1080/10963758.2020.1726767

Latcheva, R. (2017). Sexual harassment in the European Union: A pervasive but still hidden form of gender-based violence. Journal of Interpersonal Violence, 32(12), 1821–1852. https://doi.org/10.1177/0886260517698948

Lim, S. C., Ghani, F., & Remme, M. (2018). Policy brief. Sexual harassment: A global problem. United Nations University, International Institute for Global Health.

Lykke, N. (2003). Intersektionalitet: Ett användbart begrepp för genus-forskningen [Intersectionality: A useful concept for gender research]. Kvinnovetenskaplig tidskrift, 1, 47–56. https://doi.org/10.55870/tgv.v24i1.4183

Manne, K. (2018). Down girl: The logic of misogyny. Penguin.

Manne, K. (2020). Entitled: How male privilege hurts women. Penguin.

Mellgren, C., Andersson, M., & Ivert, A.-K. (2018). “It happens all the time”: Women’s experiences and normalization of sexual harassment in public space. Women & Criminal Justice, 28(4), 262–281. https://doi.org/10.1080/08974454.2017.1372328

Mouzakitis, A. (2017). Modernity and the idea of progress. Frontiers in Sociology, 2(3). https://doi.org/10.3389/fsoc.2017.00003

Mulinari, P. (2007). Maktens fantasier & servicearbetets praktik: Arbetsvillkor inom hotell- och restaurangbranschen i Malmö [The imaginations of power and service work: Working conditions in the hotel and restaurant branch in Malmö] [Doctoral dissertation, Linköping University].

Ram, Y. (2018). Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism 21(7), 760–774. https://doi.org/10.1080/13683500.2015.1064364

Rennstam, J., & Wästerfors, D. (2015). Att analysera kvalitativt material. In G. Ahrne, & P. Svensson (Eds.), Handbok i kvalitativa metoder [Handbook of qualitative methods] (pp. 194–210). Liber.

Ryan, G. W., & Bernard, H. R. (2003). Techniques to identify themes. Field Methods, 15(1), 85–109. https://doi.org/10.1177/1525822X02239569

Schiebinger, L. (1989). The mind has no sex: Women in the origins of modern science. Harvard University Press.

Siverbo, S., Andersson, M., Galan, N., Hellman, S., Lind, K., Myhrman, L., Nehls, E., Staxäng L., & Svensson, A. (2018). #metoo-management (Rapport 2018:6). Högskolan Väst.

Stefansen, K., Smette, I., & Bossy, D. (2014). Angrep mot kjønnsfriheten: Unge jenters erfaringer med uønsket beføling [Attacks on gender freedom: Young girls’ experiences of unwanted groping]. Tidsskrift for kjønnsforskning, 38(1), 3–19.

Stein, N. D., & Taylor, B. G. (2023). Reflections, research, and implications of decades of activism by educators to create a movement to address sexual harassment in K-12 schools in the United States. Journal of Social Issues, 79(4), 1282–1305. https://doi.org/10.1111/josi.12562

Svensson, L. (2019, December 21). Var tredje har blivit sextrakasserad [One in three have been sexually harassed]. Hotellrevyn. https://www.hotellrevyn.se/var-tredje-har-blivit-sextrakasserad/

Svensson, M. (2020). Sexuellt trakasserad på jobbet: En nordisk forskningsöversikt [Sexual harassment at work: A Nordic research review]. Nordiska minister-rådet.

Thomas, K. (1959). The double standard. Journal of the History of Ideas, 20(2), 195–216. https://doi.org/10.2307/2707819

Tolman, D. L., Davis, B. R., & Bowman, C. P. (2016). “That’s just how it is”: A gendered analysis of masculinity and femininity ideologies in adolescent girls’ and boys’ heterosexual relationships. Journal of Adolescent Research, 31(1), 3–31. https://doi.org/10.1177/0743558415587325

Universitets- och Högskolerådet. (2019). Universitets och högskolors arbete mot sexuella trakasserier: En undersökning på regeringens uppdrag [Universities’ work against sexual harassment: A study commissioned by the government] (UHR:s rapportserie 2019:2).

Utbildningsdepartementet. (2021, February 4). Skolans undervisning om sexualitet, samtycke och relationer förbättras [Improvement of teaching of sexuality, consent and relationships in schools] [Press release].

Valik, A., Holmqvist Gattario, K., Lunde, C., & Skoog, T. (2023). PSH-C: A measure of peer sexual harassment among children. Journal of Social Issues, 79(4), 1123–1146. https://doi.org/10.1111/josi.12517

Vera-Gray, F. (2018). The right amount of panic: How women trade freedom for safety. Policy Press.

Wibeck, V. (2010). Fokusgrupper: Om fokuserade gruppintervjuer som undersökningsmetod [Focus groups: On the use of focused group interviews as a research method]. Studentlitteratur.

Widerberg, K. (2002). Kvalitativ forskning i praktiken [Qualitative research in practice]. Studentlitteratur.

Witkowska, E., & Menckel, E. (2005). Perceptions of sexual harassment in Swedish high schools: Experiences and school-environment problems. European Journal of Public Health, 15(1), 78–85. https://doi.org/10.1093/eurpub/cki119

Wood, L., & Moylan, C. (2017). ”No one talked about it”: Social work field placement and sexual harassment. Journal of Social Work Education, 53(4), 714–726. https://doi.org/10.1080/10437797.2017.1283270

Yagil, D. (2008). When the customer is wrong: A review of research on aggression and sexual encounters. Aggression and Violent Behavior, 13, 141–152.

Öhlund, T. (1994). Diskurser i svensk ungdomsforskning [Discourses in Swedish youth research]. In T. Öhlund, & G. Bolin (Eds.), Ungdomsforskning: Kritik, reflektioner och framtida möjligheter (pp. 35–47). Ungdomskultur vid Stockholms universitet.

Zampoukos, K., Persson, K., & Gillander Gådin, K. (2020). ”Är du en sådan där #metoo?”: Om arbetsmiljö, sexuella trakasserier och ledarskap på hotell- och restaurangarbetsplatsen [‘Are you one of those #metoos?": On work environ-ment, sexual harassment and leadership in the hospitality workplace] (Rapport 2020:3). Mittuniversitetet.

Downloads

Published

2024-09-18

How to Cite

Hedlin, M., & Klope, E. (2024). Vocational students in the hospitality industry explain guests’ sexual harassment. Nordic Journal of Vocational Education and Training, 14(1), 79–101. https://doi.org/10.3384/njvet.2242-458X.2414179

Issue

Section

Peer-reviewed research articles

Funding data